Refund, Exchange & Alteration Policy

Thank you for shopping with us. Please read our policy carefully before making a purchase.

Alteration Policy

• We provide one free alteration for every abaya purchased.

• Free alteration applies only to minor fitting adjustments.

• Any additional alterations after the first free alteration may incur extra charges.

No Refund Policy

• All purchases are final.

• We do not offer refunds once an item has been purchased.

Exchange & Replacement

We may offer:

• Alteration services, or

• Replacement of the item

only in the following cases:

• The item has a manufacturing defect

• The wrong item was delivered

• The item was damaged before delivery

Requests must be made within 3 days of receiving the order.

To request an alteration or replacement, please contact us with:

• Your order number

• Photos of the item

• Details of the issue

Conditions

• Items must be unused, unwashed, and in original condition.

• Customized or altered abayas cannot be exchanged or replaced unless there is a defect.

Contact Us

For any questions or support, please contact:

• Phone/WhatsApp: +974 55876860

• Email: support@nouratluxe.com