By using our website and purchasing from us, you agree to the following Terms & Conditions. These terms apply to all orders placed through our store.

Product Information

We strive to ensure all product details, colors, and descriptions are accurate. However, slight variations in color may occur due to screen settings and photography lighting.

Orders

Orders are confirmed once placed successfully and verified by our team. We reserve the right to cancel any order due to:

• Stock unavailability

• Incomplete information

• Payment issues

• Unforeseen circumstances

Alteration Policy

• One free alteration is provided with every abaya purchase.

• Free alteration applies only to minor fitting adjustments.

• Additional alterations may be subject to extra charges.

No Refund Policy

• All purchases are final.

• No refunds will be provided once an item has been purchased.

Exchange & Replacement

We may offer alteration services or replacement only if:

• The item has a manufacturing defect

• The wrong item was delivered

• The item was damaged before delivery

Requests must be made within 3 days of receiving the order.

Items must be unused and in original condition.

Intellectual Property

All images, designs, logos, and content belong to our brand and may not be copied, reproduced, or used without permission.

Privacy

Customer information is kept confidential and used only for order processing, delivery, and communication purposes. We do not sell or share customer information with third parties except where necessary to complete orders or comply with legal requirements.

Shipping & Delivery

Delivery timelines are estimates and may vary depending on location and courier services. We are not responsible for delays caused by courier companies or incorrect delivery information provided by customers.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Contact Us

For any questions or support, please contact:

• Phone/WhatsApp: +974 55876860

• Email: support@nouratluxe.com

Terms & Conditions